Frequently Asked Questions
Everything you need to know about your Lumeor glow.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are Lumeor products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Lumeor products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.
How can I track my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.
Are your skincare products suitable for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.